when a registered B2B user is logged in and goes to My Account, none of the links / features are functioning. Clicking on any link returns the user to the same page.
This sounds like it's likely a permalinks/site links refresh issue, though it could be caused by several different factors and can be a bit complex to diagnose.
I would suggest to try going to Settings > Permalinks in your WordPress admin and simply click 'Save Changes' to refresh the permalink structure. This often resolves these kinds of link issues.
If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site.
when a registered B2B user is logged in and goes to My Account, none of the links / features are functioning. Clicking on any link returns the user to the same page.
Attached files: my account.jpg
Hi John,
Thanks for reaching out,
This sounds like it's likely a permalinks/site links refresh issue, though it could be caused by several different factors and can be a bit complex to diagnose.
I would suggest to try going to Settings > Permalinks in your WordPress admin and simply click 'Save Changes' to refresh the permalink structure. This often resolves these kinds of link issues.
If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site.
Kind regards,
Stefan