Hey, we adjusted the validation and everything is working fine in general. The adjustments appear in Registration Field, My Account, and also in Checkout.
When I insert the company name, VAT number, etc. in My Account, everything works correctly and I can complete the purchase.
But when I skip that and enter the data directly in the Checkout process, I cannot complete the checkout. It shows me that the VAT number is required, even though I already inserted it and it was validated.
(in the video, I unhide that hidden area and you can see both sets of fields. That area always exists, it's just normally hidden via CSS)
The problem may be a misconfiguration of your checkout page. It seems to be designed with Divi - there may be a widget or area that is added twice on the page.
Please check that to see if the issue can be resolved that way.
Alternatively, I can also provide you with a custom script to remove that hidden area which should solve this issue as well,
Sometimes, the VAT field doesn't appear in the "Billing" section of My Account until the checkout process is completed — even though all the settings are configured correctly.
I believe the behavior you're seeing is actually related to how the country selection works. VAT functionality is designed to only be enabled for specific countries, so the system waits for a country to be selected from the dropdown before displaying the VAT field.
I think this is what's happening:
- Initially, when you haven't placed an order yet, there's no country selected in the dropdown (in your video at 0:04)
- It should appear if you would select a country from the dropdown.
- After you place the order, the country gets saved to the profile. When you go to the Addresses page it's now pre-selected in the dropdown (video at 2:38), which is why the VAT shows now.
There's a script that automatically hides/shows the VAT field based on the country selected.
Hey, we adjusted the validation and everything is working fine in general. The adjustments appear in Registration Field, My Account, and also in Checkout.
When I insert the company name, VAT number, etc. in My Account, everything works correctly and I can complete the purchase.
But when I skip that and enter the data directly in the Checkout process, I cannot complete the checkout. It shows me that the VAT number is required, even though I already inserted it and it was validated.
Can you please help me solve this?
Attached files: Screenshot 2025-09-16 145503.png
Hi there,
Thank you for purchasing our plugin!
I tested this now on your site by registering a B2B account. The problem seems to be the following:
I took a quick video to show you what I am seeing: https://www.loom.com/share/7b5a00b0777c4bcd85558e18345ce6d9?sid=6bad666e-c468-48c5-8b17-fc33ac66fc02
(in the video, I unhide that hidden area and you can see both sets of fields. That area always exists, it's just normally hidden via CSS)
The problem may be a misconfiguration of your checkout page. It seems to be designed with Divi - there may be a widget or area that is added twice on the page.
Please check that to see if the issue can be resolved that way.
Alternatively, I can also provide you with a custom script to remove that hidden area which should solve this issue as well,
Kind regards,
Stefan
Thx Stefan, great support
Hi Stefan,
Sometimes, the VAT field doesn't appear in the "Billing" section of My Account until the checkout process is completed — even though all the settings are configured correctly.
I also took a quick video to show you :
https://www.loom.com/share/6007b73c74114ea7b6719aefe4ea9415?sid=ee379ce6-00f7-4cb5-89b2-c660b8f8727eAttached files: Screenshot 2025-09-25 112001.png
Screenshot 2025-09-25 112035.png
Hi Michael,
Thanks for reaching out,
I believe the behavior you're seeing is actually related to how the country selection works. VAT functionality is designed to only be enabled for specific countries, so the system waits for a country to be selected from the dropdown before displaying the VAT field.
I think this is what's happening:
- Initially, when you haven't placed an order yet, there's no country selected in the dropdown (in your video at 0:04)
- It should appear if you would select a country from the dropdown.
- After you place the order, the country gets saved to the profile. When you go to the Addresses page it's now pre-selected in the dropdown (video at 2:38), which is why the VAT shows now.
There's a script that automatically hides/shows the VAT field based on the country selected.
Kind regards,
Stefan