I have been using the B2BKing plugin for a couple months and really enjoy the features it provides for my webshop.
However, a rule I made suddenly does not work anymore and I do not know how to fix it.
I have a rule so that every company that orders my products outside of my home country of the Netherlands, does not have to pay any tax. However, yesterday a customer from germany, suddenly had to pay the Dutch tax. He ordered before and then there were no problems.
The rule is the following: A dynamic rule, tax examption, combine multiple audiences (my wholesale and retail partners, every country except my home country (netherlands), requires nothing, pay tax in cart: no.
I removed the rule and created it again but it still does not work. Is there any way you guys can help me out?
The rule configuration looks correct from your screenshot.
A few questions to help troubleshoot this:
First, could you check if you have any other plugins that handle EU VAT or tax functionality? Things like EU VAT compliance plugins, Germanized, or similar tax-related plugins could potentially conflict with B2BKing's tax rules.
Also, do you have any caching plugins active? If so, please make sure that either:
- Each logged-in user has their own unique cache
- Or caching is completely disabled for logged-in users
One other thing to check: In B2BKing → Settings → Other, please make sure the "Different delivery country" option is disabled as that complicates the setup.
If you'd like, we can also troubleshoot this directly on your site and check all configuration. For that, we'd need a backend login to the site or a staging clone site.
Dear Sir / Madam,
I have been using the B2BKing plugin for a couple months and really enjoy the features it provides for my webshop.
However, a rule I made suddenly does not work anymore and I do not know how to fix it.
I have a rule so that every company that orders my products outside of my home country of the Netherlands, does not have to pay any tax. However, yesterday a customer from germany, suddenly had to pay the Dutch tax. He ordered before and then there were no problems.
The rule is the following:
A dynamic rule, tax examption, combine multiple audiences (my wholesale and retail partners, every country except my home country (netherlands), requires nothing, pay tax in cart: no.
I removed the rule and created it again but it still does not work. Is there any way you guys can help me out?
Thanks in advance.
- Elvis
Attached files: Schermafbeelding 2025-11-05 om 12.29.56.png
Hi Elvis,
Thank you for purchasing our plugin!
The rule configuration looks correct from your screenshot.
A few questions to help troubleshoot this:
First, could you check if you have any other plugins that handle EU VAT or tax functionality? Things like EU VAT compliance plugins, Germanized, or similar tax-related plugins could potentially conflict with B2BKing's tax rules.
Also, do you have any caching plugins active? If so, please make sure that either:
- Each logged-in user has their own unique cache
- Or caching is completely disabled for logged-in users
One other thing to check: In B2BKing → Settings → Other, please make sure the "Different delivery country" option is disabled as that complicates the setup.
If you'd like, we can also troubleshoot this directly on your site and check all configuration. For that, we'd need a backend login to the site or a staging clone site.
Kind regards,
Stefan