Hello, I am not sure if it is based on settings, but the request a quote information has disappeared. I have been doing other work on my website and put B2B King on hold, but I remember there being forms and add to quote buttons on the cart page. I have edited my cart and checkout page since, and it could be related to wrong widgets or missing shortcodes. Please let me know what you think.
This is missing when logged in as B2C and B2B.
Thanks you for getting in touch and sorry to hear about that issue.
There should normally be a 'request custom quote' button there. First, could you please check B2BKing -> Settings -> Quotes and make sure the setting "Request a Custom Quote" button in cart is enabled?
If that is already enabled, it is possible there is a problem with hooks. In some setups, you need to enable the standard WooCommerce "Update cart" button for our buttons to show, because otherwise the hooks don't work. It could also potentially be a CSS conflict hiding the button.
If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site.
Hello, I am not sure if it is based on settings, but the request a quote information has disappeared. I have been doing other work on my website and put B2B King on hold, but I remember there being forms and add to quote buttons on the cart page. I have edited my cart and checkout page since, and it could be related to wrong widgets or missing shortcodes. Please let me know what you think. This is missing when logged in as B2C and B2B.
Thanks Martin
Attached files: Request a Quote B2B King Missing.jpg
Hi Martin,
Thanks you for getting in touch and sorry to hear about that issue.
There should normally be a 'request custom quote' button there. First, could you please check B2BKing -> Settings -> Quotes and make sure the setting "Request a Custom Quote" button in cart is enabled?
If that is already enabled, it is possible there is a problem with hooks. In some setups, you need to enable the standard WooCommerce "Update cart" button for our buttons to show, because otherwise the hooks don't work. It could also potentially be a CSS conflict hiding the button.
If you'd like, we can also troubleshoot this directly on the site. For that, we would need a backend login to the site or a staging clone site.
Kind regards,
Stefan