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  Public Ticket #4557618
The filter bar isn't working
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Comments

  •  1
    Tabard started the conversation

    Hi,

    The filter bar on the shops page isn't working. When I click on "Filter," "Sort by," or "Grid/List view," nothing happens.

    Thanks in advance for your help.


  •  2,725
    WebWizards replied

    Hi Tabard,

    I believe this is most likely due to a JavaScript conflict with the theme or another plugin. JS errors or conflicts can cause buttons to appear unresponsive.

    If you'd like, we can also troubleshoot this directly on the site to see exactly what is going wrong. For that, we would need a backend login to the site or a staging clone site.

     

    Kind regards,
    Stefan

  •   Tabard replied privately
  •   WebWizards replied privately
  •   Tabard replied privately
  •  2,725
    WebWizards replied

    Hi Tabard,

    I believe I've found the issue, it was a small HTML conflict. I've made a MarketKing update on the site and the filter bar should now be working.

    Let me know if you see any further issues,

     

    Kind regards,
    Stefan