When B2BKing plugin is active, WooCommerce does not use the custom email template override located at: woocommerce/emails/customer-new-account.php
Instead, the default WooCommerce email is sent.
When B2BKing is deactivated, the custom email template works correctly.
This suggests B2BKing is overriding or bypassing the WooCommerce new account email flow.
B2BKing active → default WooCommerce email sent B2BKing inactive → custom template works Test already done
cache cleared (SG Optimizer + server cache) NGINX Direct Delivery tested ON/OFF OPcache reset tested issue persists across environments I do not found anything in B2BKing Setting to configure email template.
This is quite strange. I tested it now but cannot reproduce the issue.
I copied the template to storefront/woocommerce/emails/customer-new-account.php and modified it:
I am able to see modifications in the actual email sent:
We do have our own template system for our emails, so it is possible that somehow there is a conflict, maybe also involving some code or another plugin or theme changes.
We would be happy to investigate directly on your site, and try to get to the bottom of it. For that, we would need a backend login to the site, or a staging clone,
When B2BKing plugin is active, WooCommerce does not use the custom email template override located at: woocommerce/emails/customer-new-account.php
Instead, the default WooCommerce email is sent.
When B2BKing is deactivated, the custom email template works correctly.
This suggests B2BKing is overriding or bypassing the WooCommerce new account email flow.
B2BKing active → default WooCommerce email sent
B2BKing inactive → custom template works
Test already done
cache cleared (SG Optimizer + server cache)
NGINX Direct Delivery tested ON/OFF
OPcache reset tested
issue persists across environments
I do not found anything in B2BKing Setting to configure email template.
Can you help me?
thanks
Hi there,
This is quite strange. I tested it now but cannot reproduce the issue.
I copied the template to storefront/woocommerce/emails/customer-new-account.php and modified it:
I am able to see modifications in the actual email sent:
We do have our own template system for our emails, so it is possible that somehow there is a conflict, maybe also involving some code or another plugin or theme changes.
We would be happy to investigate directly on your site, and try to get to the bottom of it. For that, we would need a backend login to the site, or a staging clone,
Kind regards,
Stefan