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Public Tickets

Claudia plugin change   SalesKing Support   Updated 4 days ago   3 Most recent comment from Claudia:Thanks for your help, I purchased the correct plugin Marcus Auto Role Assignment When Adding Customers Through SalesKing   SalesKing Support   Updated 5 days ago   4 Most recent comment from WebWizards:You're very welcome! Happy to help. If you run into any other questions or issues, feel free to reach out anytime. Kind regards, Stefan Andrew Aranda EIN during account registration in sales kingClosed   SalesKing Support   Updated 3 weeks ago   4 Most recent comment from WebWizards:Hi Andrew, Thanks for confirming. I've put together a solution:   Step 1: Create the EIN Field In B2BKing → Registration Fields, create a simple text field like this: https://prnt.sc/sPwEEvZvc ... Marcus Change the front end text in Sales KingClosed   SalesKing Support   Updated 3 weeks ago   2 Most recent comment from WebWizards:Hi Marcus, Thanks for reaching out! While Loco Translate is one option, I'll give you a simpler code snippet that you can add directly to your theme's functions.php file or any code snippets plugin. T ... Alessandro SalesKingClosed   SalesKing Support   Updated November 5, 2025 at 10:47pm   11 Most recent comment from WebWizards:Hi again, Apologies, I understand the issue now, it's because of the translation in our system. It automatically translated 'suporte' (PT) to 'support' (EN) including in the e ... Deep Issue With Order StatusClosed   SalesKing Support   Updated November 1, 2025 at 8:59pm   2 Most recent comment from WebWizards:Hi Deep, Thanks for reaching out about this,   I'd like to clarify a few things to better understand what's happening: 1. The code snippet from our documentation only applies to orders placed specifi ... ENE How to link Salesking with Sign up formsClosed   SalesKing Support   Updated October 26, 2025 at 2:22am   5 Most recent comment from WebWizards:Hi there, Thanks for your message, Unfortunately, we can only provide support through our ticketing system here, and we're not able to do custom development work as we focus exclusively on supporting ... Kenneth Dashboard as frontpageClosed   SalesKing Support   Updated October 22, 2025 at 1:19am   2 Most recent comment from WebWizards:Hi Kenneth, Thank you for purchasing our plugin, I looked into whether it's possible to have the dashboard as frontpage. Unfortunately, it seems this isn't something we can fully support due to how th ... Marcus Backend Bind Customers to Sales AgentClosed   SalesKing Support   Updated October 13, 2025 at 4:28pm   2 Most recent comment from WebWizards:Hi Marcus, Thanks for reaching out, The meta key used to link customers to agents is: salesking_assigned_agent The value should be the agent's user ID (numeric) - this is the WordPress user ID. When e ... Giacomo Exclude shipping cost from commissionsClosed   SalesKing Support   Updated September 27, 2025 at 11:44pm   4 Most recent comment from WebWizards:Hi Giacomo, The "All products" option should work for what you need and calculate commissions only on product values (Excluding shipping or other fees). The only option you should avoid is "Once per o ... Marcus Clarification on Agent Conversion and Parent Tracking in Sales KingClosed   SalesKing Support   Updated September 27, 2025 at 6:54pm   2 Most recent comment from WebWizards:Hi Marcus, Thanks for reaching out, By design, SalesKing treats the customer and agent roles as mutually exclusive - when you edit a user, you'll notice the switch toggles between customer and agent, ... Oldrich Bug in Agent DashboardClosed   SalesKing Support   Updated September 18, 2025 at 3:08pm   3 Most recent comment from Oldrich:Thank you Vladislav We have discovered a critical problem with SalesKing on our shop.Closed   SalesKing Support   Updated September 2, 2025 at 12:07pm   9 Most recent comment from Vladislav:Thanks its working :) Marcus Overriding Customer BindingClosed   SalesKing Support   Updated August 20, 2025 at 11:41pm   6 Most recent comment from WebWizards:Hi Marcus, Thank you for your patience on this,   Looking over this now I see that you already purchased and entered the company details at checkout. I believe this is the correct approach, as otherw ... ISO Metrik I want to fix "create account" option for agentClosed   SalesKing Support   Updated August 20, 2025 at 7:31pm   2 Most recent comment from WebWizards:Hi there, Thank you for purchasing our plugin,   You can replace the URL that 'Create account' leads to, by adding this PHP code snippet to your site: add_filter('salesking_create_acco ...