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Public Tickets

Thomas Hill Assigning agents to a agent as sub-agentsClosed   SalesKing Support   Updated April 30, 2024 at 5:54pm   2 Most recent comment from WebWizards:Hi Thomas,Thank you for purchasing our plugin,It is possible to set existing agents as sub-agents of other agents. This is done via SalesKing -> Settings -> Tools, through the tool here:It requires ... Renan Braz Problem with refreshClosed   SalesKing Support   Updated April 29, 2024 at 7:51pm   3 Most recent comment from Renan Braz:Thank you so much. It worked :) Jim CouponClosed   SalesKing Support   Updated April 23, 2024 at 8:23am   7 Most recent comment from WebWizards:The issue may have to do with tax. You can try this code instead to also account for that: add_filter('b2bking_minmax_order_total_calculation_basis', function($val){ return WC()->cart->g ... Jim VariantClosed   SalesKing Support   Updated April 13, 2024 at 6:00pm   10 Most recent comment from WebWizards:Thank you for the extra details,I think this could be solved if B2BKing had a checkbox/switch in tiered price rules that would control whether the quantities are measured separately or together for th ... Ramiro Plugin IssueClosed   SalesKing Support   Updated April 12, 2024 at 6:03pm   2 Most recent comment from WebWizards:Hello Ramiro,Thank you for purchasing our plugin,Based on what you described, I believe there is likely another plugin or custom code conflicting with SalesKing's pricing code there.We have see ... Jim Customer Load IssueClosed   SalesKing Support   Updated April 9, 2024 at 5:43am   2 Most recent comment from WebWizards:Hello Jim,If a site has a larger number of customers, that may slow down the agent dashboard page loading.To solve this, you can enable AJAX loading for that page, by adding the following PHP code sni ... Pasquale Sidebar menuClosed   SalesKing Support   Updated March 28, 2024 at 3:03pm   2 Most recent comment from WebWizards:Hi there,I understand you'd like to edit the sidebar labels on the agent dashboard?You can achieve that by adding the following PHP code snippet to your site: add_filter( 'salesking_dashboar ... Pasquale Remove a columnClosed   SalesKing Support   Updated March 26, 2024 at 1:53pm   2 Most recent comment from WebWizards:Hi there,I understand that you'd like to remove that column on the agent dashboard 'Orders' panel.To achieve this, the best way would be to modify the .PHP template of the orders dashbo ... Theo Multi Vendor,Closed   SalesKing Support   Updated March 23, 2024 at 10:20am   2 Most recent comment from WebWizards:Hello Theo,We'd be glad to assist - if you need any help with setting up the store page, just let me know.Regarding recommended banner and profile sizes: 1. The vendor picture should be a squa ... Gennaro Oliviero Remove the possibility to edit order to salesClosed   SalesKing Support   Updated March 22, 2024 at 5:48am   4 Most recent comment from WebWizards:Just to make sure I understood correctly, I think you're referring to the backend page where the agent is editing the order correct?Would it work for your needs if we simply removed the agent o ... Pasquale Changing the value of Customer in my order dashboardClosed   SalesKing Support   Updated March 21, 2024 at 8:19am   4 Most recent comment from WebWizards:In that case, it would be best to replace the customer column with the company instead.To do that, please follow these steps:(1) Update the SalesKing plugin to the attached version. I have added a new ... sacha Error in commission calculationClosed   SalesKing Support   Updated March 10, 2024 at 1:39pm   11 Most recent comment from WebWizards:Hi Sacha,I'd be glad to assist if I can,What I previously did was that I added a code snippet which automatically takes the profit calculated by the Cost of Goods plugin and sets that as the Sa ... Gennaro Oliviero Is possible to duplicate an order and set it to an other customer?Closed   SalesKing Support   Updated February 27, 2024 at 5:56pm   4 Most recent comment from WebWizards:Generally the easiest way would be for agents to create a re-usable cart through the cart sharing feature.Then they could use that cart link with any account / for any customer. Virginia Earnings record is duplicated. Duplicate cannot be deleted. Even when agent is changed, the duplicate for the previous agent does not go away.Closed   SalesKing Support   Updated February 24, 2024 at 2:10pm   6 Most recent comment from WebWizards:Hi Virginia,I looked further into that and it seems the hook I used did not work as a snippet there.Please try those steps again exactly as previously, but with the following code: add_action('ad ... Gennaro Oliviero Add column in customer dashboardClosed   SalesKing Support   Updated February 20, 2024 at 9:53am   12 Most recent comment from WebWizards:Right now, please delete the deactivated plugin, and use the zipped plugin.In the future, when we release new plugin updates, you can update to the new ones - they will include the changes in the zip ...