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Public Tickets

Alessandro SalesKing   SalesKing Support   Updated 2 hours ago   10 Most recent comment from Alessandro:[email protected]@23#23You entered email and password incorrectly. Please copy them correctly. We are having problems with this and losing contacts because we don't see them when they re ... Deep Issue With Order Status   SalesKing Support   Updated 3 days ago   2 Most recent comment from WebWizards:Hi Deep, Thanks for reaching out about this,   I'd like to clarify a few things to better understand what's happening: 1. The code snippet from our documentation only applies to orders placed specifi ... ENE How to link Salesking with Sign up forms   SalesKing Support   Updated 1 week ago   5 Most recent comment from WebWizards:Hi there, Thanks for your message, Unfortunately, we can only provide support through our ticketing system here, and we're not able to do custom development work as we focus exclusively on supporting ... Kenneth Dashboard as frontpage   SalesKing Support   Updated 2 weeks ago   2 Most recent comment from WebWizards:Hi Kenneth, Thank you for purchasing our plugin, I looked into whether it's possible to have the dashboard as frontpage. Unfortunately, it seems this isn't something we can fully support due to how th ... Marcus Backend Bind Customers to Sales Agent   SalesKing Support   Updated 3 weeks ago   2 Most recent comment from WebWizards:Hi Marcus, Thanks for reaching out, The meta key used to link customers to agents is: salesking_assigned_agent The value should be the agent's user ID (numeric) - this is the WordPress user ID. When e ... Giacomo Exclude shipping cost from commissions   SalesKing Support   Updated September 27, 2025 at 11:44pm   4 Most recent comment from WebWizards:Hi Giacomo, The "All products" option should work for what you need and calculate commissions only on product values (Excluding shipping or other fees). The only option you should avoid is "Once per o ... Marcus Clarification on Agent Conversion and Parent Tracking in Sales King   SalesKing Support   Updated September 27, 2025 at 6:54pm   2 Most recent comment from WebWizards:Hi Marcus, Thanks for reaching out, By design, SalesKing treats the customer and agent roles as mutually exclusive - when you edit a user, you'll notice the switch toggles between customer and agent, ... Oldrich Bug in Agent DashboardClosed   SalesKing Support   Updated September 18, 2025 at 3:08pm   3 Most recent comment from Oldrich:Thank you Vladislav We have discovered a critical problem with SalesKing on our shop.Closed   SalesKing Support   Updated September 2, 2025 at 12:07pm   9 Most recent comment from Vladislav:Thanks its working :) Marcus Overriding Customer BindingClosed   SalesKing Support   Updated August 20, 2025 at 11:41pm   6 Most recent comment from WebWizards:Hi Marcus, Thank you for your patience on this,   Looking over this now I see that you already purchased and entered the company details at checkout. I believe this is the correct approach, as otherw ... ISO Metrik I want to fix "create account" option for agentClosed   SalesKing Support   Updated August 20, 2025 at 7:31pm   2 Most recent comment from WebWizards:Hi there, Thank you for purchasing our plugin,   You can replace the URL that 'Create account' leads to, by adding this PHP code snippet to your site: add_filter('salesking_create_acco ... Katarina SET UPClosed   SalesKing Support   Updated July 28, 2025 at 7:34pm   14 Most recent comment from WebWizards:Hi there, I've done that configuration now on the site.   Once the 2 agent users are created, you can assign them as follows: Assign Vinicious Perfeito to "Portugal Tier 1" Assign ItalCat 2021 t ... Andreas Seifert New customer approvalClosed   SalesKing Support   Updated July 21, 2025 at 3:51pm   9 Most recent comment from Andreas Seifert:Hi Stefan,Thanks, I have tested it and it looks like it is working as it should.Great!BR//Andreas Craig Master LogingClosed   SalesKing Support   Updated July 17, 2025 at 12:26am   3 Most recent comment from Craig:Perfect, thanks just installed the plugin. ZARAS UPDATEClosed   SalesKing Support   Updated June 23, 2025 at 8:12pm   3 Most recent comment from ZARAS :Hello, Thanks for the prompt response. I will try again tomorrow and if I have any problems I will contact you again. Best regards, George